Returns & Exchanges

At Petivity, we want your pet to strut in style and comfort; if your fashion find isn't a perfect fit, you can return or exchange items within 30 days of delivery. All returned apparel must be in original, unworn condition with tags attached to be eligible for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the unwashed and hair-free items back into their original packaging, ensuring all designer tags and labels are securely attached.

3

Label and Ship

Print the prepaid shipping label provided via email, affix it to your parcel, and drop it off at any authorized carrier location.

4

Quality Check and Refund

Once our team inspects the returned garments for quality, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing